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Terms & Conditions

Our Promise to You

We are eager to help solve your technology challenges. The following are best practices and examples of the types of work that will be performed during a "check-up" if a client chooses to do so after an initial diagnostics service:

  • Virus scans with one or more free products, or products that the client owns

  • Explain to client any antivirus programs they have and how this might slow down the system. If more than one, then they can also work at cross purposes to each other

  • Locate and delete any programs that are used to remotely access the client’s computer. Any programs of this type that the client chooses to keep, will be retained.

  • Help change passwords for email, Microsoft, Apple and other pertinent programs

  • Discuss how to save passwords in the future

  • Check and adjust startup programs

  • Check activity monitor to identify any programs that are using an inappropriate level of system resources

  • Check disk storage on computer

  • Run updates - teach client how to continue to run updates and the importance of keeping the computer up to date

  • Check email for forwarding or redirecting rules

 

It is not possible to be positive that a computer is completely “cleaned." If the steps above do not clear up any issues, then reinstalling the operating system is the next step. The most complete option is to delete all material on the computer and reinstall the operating system. If existing content is saved in order to move it back to the computer, it is possible the virus or other issue will be reinstalled on the computer as well. 

 

The steps described above are generally adequate to clean up a computer, but it is not guaranteed.

Our Terms

This website is owned and operated by Thatcher Ackerman. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors access to at-home and virtual consulting for home technology. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

 

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

 

When buying services, you agree that: (i) you are responsible for reading the full service listing before making a commitment to engage our services: (ii) you enter into a legally binding contract to purchase services when you commit to engage us and you complete the check-out payment process.

The prices we charge for using our services are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing is available on the payments page.

The fee for the services and any other charges you may incur in connection with your use of the service, such possible transaction fees, will be charged on your payment method when the services have been completed.


We may, without prior notice, change the services, stop providing the services or any features of the services we offer, or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

 

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Thatcher Ackerman. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

You agree to indemnify and hold Thatcher Ackerman harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against him by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

 

To the maximum extent permitted by applicable law, in no event shall Thatcher Ackerman be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Thatcher Ackerman assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.


We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.


You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Massachusetts (USA), without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Middlesex County, Massachusetts. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

 

Effective 5/7/2022

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